101 FAQS

FAQS

1. What certificates are available for your electric ATV Scooter and Charger?

A: For the certificate, we have ISO 9001, CE (European Conformity) certificate.

B: Battery charger has obtained the following certifications: UL (Listed, E480338),FCC (US),CE (European Conformity),UKCA (UK Conformity Assessed),IP20 (Ingress Protection rating),RoHS (Restriction of Hazardous Substances),TÜV (German technical inspection association),GS (Geprüfte Sicherheit / German Safety certification)

2. What is your MOQ? Can I just order two or Four samples and how long will it take?

Sure. we do offer sample orders (2 or 4 units) for wholesalers and motorsports dealer. Usually, it takes About 15-25 working days to arrange the sample scooters. And take about 35-45 days arrive your front door. It depends on your country and location

3. What’s your inventory? Are there any items in stock that can be shipped immediately?

Currently, we have no inventory available. The only test ATV Scooters we have can be used for testing purposes, and they need to be produced and shipped first.

4.Can I get free samples? I’m an internet celebrity author. Can you send me samples for free?

Currently, we do not offer free samples. Please contact our sales manager to purchase samples, which come at a discounted price. Our samples meet the standard quality of our goods.

5.Do you accept OEM Electric ATV Scooter for my company? Can I have my own customized logo decals on the Scooters?

Sure, OEM service can be accepted. Your customized requirements for logo, color, design etc. This needs MOQ, feel free to ask us for more details.

6.Do you accept ODM Electric ATV Scooter? is it possible to tailor the product configuration according to our needs (e.g., upgrading the battery, changing the type of tires, adding accessories)? What are the costs involved?

Yes, we support customizing product configurations according to our needs (e.g., upgrading the battery, changing the type of tires, adding accessories). The costs will be re-quoted based on the specifics of the customization. This needs MOQ, feel free to ask us for more details.

7.What's the MOQ for customized ATV decals or stickers?

Our MOQ is 10 sets, contact our OEM service person for more details.

8. How long is the electric ATV scooter bulk order production leading time?

The production date of bulk order is within 25-45days, and the production date of bulk order depend on the time, If not peak season, just 35 days

9. What's the delivery time?

It takes about 35-55 days for shipment to the EU.
It takes about 30-40 days for shipment to the US.
It takes about 30-45 days for shipment to the AU.

10. What logistics options are available (full container shipping/LCL, air freight)? Is air freight possible?

Currently, we primarily use sea freight for whole containers/mini-containers, and cannot ship by air. This is because our electric ATV scooter is powered by lithium-ion battery packs, which are classified as Class 9 hazardous materials for international transport. They must be shipped in hazardous materials containers. We currently use sea freight and truck delivery methods.

11.How long does it typically take to transport goods to major ports (e.g., Rotterdam, Los Angeles)? How can I track the shipment after it has been dispatched?

It typically takes 20 to 35 days to transport goods to major ports. After shipment, the movement of containerized cargo can be tracked online using maritime tracking tools.

12. What trade Incoterms do you support?

What are the prices for FOB, CIF, and DDP? Is customs clearance support provided for the destination port? We offer FOB and CIF for parts, while international shipments to Europe and the US can support DDP or DAP. It is recommended to use FOB and CIF terms.

13.What kind terms of payment can be accepted?

Bank Transfer, WISE, RMB account and so on.(Contact with customer our service.) After payment, please tell us your details address, zip code and phone no.. We will deliver Scooter boxes for you ASAP.

14. How does your ATV Scooter factory carry out quality control?

We attach great importance to quality control. Every part of our products has its own QC department. Each item will go through three quality inspections before departure, and it will be allowed to send out only after it has obtained a certificate of conformity.

15. What is the electric atv scooter warranty?

Our warranty time is 12 months from date of scooters arriving at your destination port. and battery warranty 3 years

16. Is the battery from a reliable brand like Samsung, and what is its rated number of charge cycles?

Absolutely. It’s a reliable brand.
The battery cells are manufactured by Guoxuan Batteries (official website: https://en.gotion.com.cn/). This brand is commonly used in outdoor recreational vehicles and off-road vehicles. Under normal conditions, they can undergo 2,000 to 3,000 charge-discharge cycles, and are backed by a 3-year warranty.

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17. Does it support fast charging? How long does it take to fully charge the battery?

Currently, our ATV Scooter utilizes battery cells from the Guoxuan brand. Fast charging is not supported, and the charging time is 8-10 hours.

18.Do your batteries have MSDS, UN38.3, and marine transportation reports?

Yes, the batteries we use are accompanied by MSDS, UN38.3, and marine transportation reports, ensuring formal customs clearance and safe transportation.

19.Why is the price offered by your salesperson different from what you advertised?

We sincerely tell you that our price is generally the FOB price, and the price is the unit price of the minimum configuration of the product. So sometimes your needs may be different configurations and different quantities, so we need to give the final best price according to your requirements. Thank you for your understanding, because it is only when the advertised price is lower that we have a very valuable opportunity to get in touch with you.

20.How do you make our business long-term and good relationship?

1. We keep good quality, good aftersales service and competitive price to ensure our customers' benefits;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

21.Where is your company located? How can I visit there?

Our factory is located in Dongguan,Guangdong Province, near shenzhen international airport for about one hours driving.Welcome to visit us!

22. Are consumable parts and repair accessories (tires, brake pads, batteries, chargers) available? What are the MOQ and prices for these accessories? Can they be supplied reliably and consistently in the long term?

Yes, we offer a complete range of consumable parts and repair accessories, which can be supplied on a long-term basis. MOQ is 1pcs. Recommend over 5pcs, can get wholesaler price

23.Is after-sales technical support available? Are repair manuals provided, and how can technical support be contacted if issues arise?

Yes, we offer comprehensive after-sales support. We provide repair manuals and maintenance guides. If you encounter technical issues, you can contact us online for assistance in resolving them.

More

ask us
anything

Currently, the seats can be installed or removed, but height adjustment is not supported.

Yes, the battery switch and screen are designed to be water-resistant with an IP65 protection rating. 

The travel distance is 45mm. Steering is assisted by a directional unit, which can be adjusted in length but not in either direction.

Yes, each scooter is equipped with a charger.

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