Edge Scooter (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.edgescooter.com](https://www.edgescooter.com) (the “Site”) and interact with our services.
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
– Fill out contact forms or inquiry forms on our Site
– Request a quote, product information, or technical support
– Register for an account (if applicable)
– Subscribe to our newsletter or blog updates
– Communicate with us via email, WhatsApp, or phone
– Schedule a factory visit or test drive
The personal information you may provide includes:
– Name
– Email address
– Phone number (including WhatsApp number)
– Company name and position
– Shipping and billing address
– Country and region
– Any other information you choose to provide in your communications
1.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
– IP address
– Browser type and version
– Operating system
– Referring/exit pages
– Date and time of visit
– Pages viewed and links clicked
– Device information
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you interact with our Site.
We use the following types of cookies:
– **Essential Cookies:** Required for the basic functionality of the Site.
– **Preference Cookies:** Remember your preferences and settings.
– **Analytics Cookies:** Help us understand how visitors use our Site (e.g., Google Analytics).
– **Functionality Cookies:** Enhance your experience by remembering your choices.
You may adjust your browser settings to refuse cookies; however, some features of our Site may not function properly as a result.
2. How We Use Your Information
We use the information we collect for the following purposes:
– To respond to your inquiries, requests, and provide customer support
– To process orders, quotations, and transactions
– To provide product information, technical specifications, and after-sales support
– To schedule factory visits and test drives
– To improve our products, services, and website experience
– To send you marketing communications (only with your consent)
– To detect and prevent fraud, security incidents, and other unlawful activities
– To comply with legal obligations and regulatory requirements
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:
– Email service providers
– Analytics providers (e.g., Google Analytics)
– Payment processors
– Shipping and logistics partners
– IT and hosting service providers
These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
3.2 Legal Compliance
We may disclose your information if required to do so by law, regulation, or legal process, or in response to a legitimate request from law enforcement or government authorities.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you via email or prominent notice on our Site of any such change in ownership or control.
4. International Data Transfers
Edge Scooter is a global company with operations in China. Your information may be transferred to, stored, and processed in countries outside your country of residence, including China, where our servers and headquarters are located.
By using our Site and providing your information, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Secure server infrastructure
– Encryption of sensitive data
– Regular security assessments and monitoring
– Restricted access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
– **Inquiry and communication records:** Retained for as long as we have an ongoing relationship with you, or as required for legal or administrative purposes.
– **Order and transaction data:** Retained as required for tax, accounting, and warranty purposes.
– **Marketing communications:** Retained until you unsubscribe or request removal.
– **Cookies and analytics data:** Retained as per the retention periods of the respective third-party services.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
– **Right to Access:** Request a copy of the personal information we hold about you.
– **Right to Rectification:** Request correction of inaccurate or incomplete information.
– **Right to Erasure:** Request deletion of your personal information (subject to legal and administrative obligations).
– **Right to Restriction:** Request restriction of processing of your personal information.
– **Right to Data Portability:** Request transfer of your data to another service provider.
– **Right to Object:** Object to the processing of your personal information for marketing or other purposes.
– **Right to Withdraw Consent:** Withdraw your consent at any time where we rely on consent for processing.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
8. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms, blogs, and external content. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.
9. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Edge Scooter
International Service Address:
Room 302, Building 2-1, No.80 Zhengyang Road,
Chengyang District, Qingdao,
China
Phone / WhatsApp:(+86) 185-6610-1496
Email:Support: Support@edgescooter.com